Back to Balance Physio Casula at 12b/633-639 Hume Highway in Casula, NSW

Opening hours Closed now

Today: 08:00 am — 12:00 pm

Reviews about Back to Balance Physio Casula

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  Joseph is the best Physio! He is fantastic at his job , very polite and understanding. I highly recommend him. The staff at Back to Balance are also lovely :)
  I D

  November 17, 2017
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  Cancelled my appointment without notifying- My partner and I had been seeing a practitioner there and we wanted to try someone else. I called up to ask whether this would be classified as a new appt for not. They said since ive been seeing someone there i could see any other practioner and it would be considered as a 15min appt (not 30min initial consult). I booked my partner in few weeks in advance. On the day he turned up and they told him it was cancelled. They said he needed to be booked for 30min since he had never seen the practitioner before. We were furious. 2.5 hrs prior to the appt they left me one missed call. No voice msg. The staff should have more training as they gave me the wrong info. The receptionist which i called to make the complaint was rude and only let me speak after she did. She also lied and said she tried to call a few times when it was once 2.5 hrs before the appt. Im sure they can check the dialed numbers- her claim was false. Even claiming she 'tried' is not good enough as we were never informed. Its not okay to wait for the client to show up then turn them away. The receptionist said shes new but you dont need to be in a role for a long time to know basic manners. I think they did suggest we could see someone else who was free for 30min, but we booked a specific practitioner for a reason. Horrible. They told me they would call back. Havent heard from them and not interested in returning. Extremely poor customer service.
  Tina Nguyen

  April 27, 2017

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